Credits and Payments Policy
This document explains in plain language what Credits are, when they are used, and how credit packages are purchased.
This document describes only how Sentava works today. If anything changes, we will update this page.
1. What a Credit is
A Credit is the unit of usage in Sentava. One Credit lets you run one Check on a listing. Credits belong to your account and your current balance is visible once you are signed in.
2. Free starting Credits
Every new account receives 2 free Credits. You can use them for your first Checks without any payment.
3. When a Credit is used
A Credit is deducted only after an analysis completes successfully and its result is saved to your Check history. Starting an analysis costs nothing on its own.
If an analysis cannot be completed because of a technical error, or because the link comes from a platform we do not support, no Credit is deducted.
4. Credit packages and payments
Additional Credits can be bought as one-time packages (no subscription):
- 10 Credits,
- 30 Credits,
- 100 Credits.
Prices are shown in a local currency (PLN, EUR, GBP or CZK) depending on your settings in the app. Paid credit packages are currently being prepared for purchase through Stripe. Sentava does not store full payment card details.
5. Credit validity
Credits have no expiry date — they do not lapse over time. If we ever change this, we will let users know in advance.
6. Refunds and complaints
Credits are digital content made available immediately after purchase. We do not limit consumer rights granted by applicable law.
If a Credit was deducted incorrectly or you have a problem with a purchase, write to sentavakontakt@gmail.com. Include your account email, the approximate date of the issue, and a short description. We reply as soon as we can.