Privacy Policy
Plain and short: what data Sentava collects, why we use it, how long we keep it, and what rights you have.
We wrote this in plain language so it is genuinely readable. It describes only how Sentava works today. If that changes, we will update this page.
1. What Sentava is
Sentava analyses listings from online marketplaces and shows you information about possible risks, concerns about product authenticity, and other details we were able to establish. Sentava is a supporting tool — the final decision about a transaction is always yours.
2. What personal data we collect
We only collect what the service needs to work:
- your account email address,
- basic account details (for example your name and profile picture if you sign in with Google),
- login and session information,
- information about purchases of check packages,
- the number of checks available on your account,
- your analysis history: the listing link or text you submitted and the result,
- technical information needed to run and secure the service (such as error logs and request information).
We do not ask for personal data inside listing text and recommend removing it before pasting anything in.
3. Why we use the data
- to create and manage your account,
- to run listing analyses,
- to save your check history,
- to process purchases of check packages,
- to answer your messages and help with problems,
- to keep accounts secure and prevent abuse,
- to maintain and improve the service.
4. Payments
Purchases of check packages are handled by an external payment provider. You enter your card details directly with that provider — Sentava does not store full payment card details. We only keep information about the purchase itself: the package, amount, currency, date and status.
5. External services
To make Sentava work we rely on external providers:
- an authentication, database and hosting provider — stores your account and check history and handles sign-in (including Google sign-in if you choose it),
- AI model providers — analyse the listing text and the photos in the listing,
- web data retrieval services — open the listing behind the link you paste and look up product prices in shops,
- a payment provider — handles purchases of check packages.
We share only the data needed for each task. We do not sell your data.
6. How long we keep data
We keep your account data, check history and purchase records for as long as your account exists. When you delete your account we delete this data, except information we must keep to meet legal obligations (for example purchase records) or to establish or defend legal claims.
7. Your rights
Under applicable data protection law you have the right to:
- access your data and get a copy of it,
- correct inaccurate data,
- have your data deleted,
- restrict processing,
- object to processing,
- data portability,
- lodge a complaint with a data protection supervisory authority.
To use these rights, write to the address in section 11.
8. Account deletion
You can delete your account yourself in the Account tab, or ask us by email. Deletion is permanent and removes the data linked to your account, including your check history. We only retain information we are legally required to keep.
9. Security
We use reasonable technical and organisational measures to protect your data: encrypted connections, database-level access rules (your account data is visible only to you), and limited access to our systems. No safeguards are perfect, but we take them seriously.
10. Changes to this policy
We may update this policy, for example when we add a new feature. The version number and effective date are always shown at the top of this page, and we will announce important changes in the service or by email.
11. Contact
For anything about your data or this policy, write to: sentavakontakt@gmail.com.